Astor Montgomery is a luxury lifestyle brand offering jewellery, skincare, hair care, fragrance, clothing, accessories, homewares, and equestrian products.
Our showroom and headquarters are located at:
Astor Montgomery
The Old Chapel
Baughton Lane
Earls Croome
WR8 9DG
These Terms & Conditions apply to all purchases made through our website (www.astormontgomery.com) and at our showroom.
Products & Availability
We endeavour to ensure that all product descriptions, images, and pricing are accurate. Variations in colour, scale, or finish may occur depending on materials and screen displays.
Availability is not guaranteed. Some products are available for delivery, others for collection only. Availability will be confirmed at checkout.
Pricing & Payment
All prices are listed in GBP and include VAT where applicable.
Full payment must be received before dispatch or collection.
Astor Montgomery reserves the right to cancel any order suspected of fraud, unauthorised payment use, or breach of these terms.
Prices may change at any time; confirmed orders will not be affected.
Delivery & Collection
Standard UK delivery is free of charge unless otherwise stated.
Delivery times are estimates only. Astor Montgomery accepts no liability for delays outside our control.
Customers may choose free collection from our showroom (address above). Proof of purchase and ID may be required.
Returns & Refunds
Astor Montgomery is committed to excellence in service. Eligible items may be returned within 14 days of receipt, provided:
The item is unused and in original condition.
All packaging, labels, and proof of purchase are included.
Refunds are issued within 14 days of receipt via the original payment method.
Non-Returnable Items (unless faulty)
Skincare, cosmetics, and hair care products that have been opened or used
Cologne, perfume, and fragrance products that have been opened or used
Earrings and pierced jewellery
Underwear, lingerie, and intimate garments
Sale and clearance items
Customers are responsible for return postage unless the item is faulty or incorrect.
Faulty or Incorrect Goods
Please notify us within 7 days of receipt if an item is faulty, damaged, or incorrect by contacting customerassistance@astormontgomery.com.
Astor Montgomery will arrange prepaid return postage and provide either a replacement or a full refund.
Fraud Prevention & Security
Astor Montgomery reserves the right to refuse, cancel, or refund any order suspected of fraud, unauthorised use of payment details, or breach of these terms.
We may require proof of identity, billing address verification, or additional security checks before dispatch.
Any fraudulent activity will be reported to the relevant authorities.
Privacy & Data Protection
Astor Montgomery values your privacy. Personal information provided during checkout is used solely to complete your transaction, fulfil your order, and meet legal obligations.
We do not sell, rent, or share customer information with third parties for marketing purposes.
Astor Montgomery complies with UK GDPR and Data Protection laws.
Customers may request access, correction, or deletion of their personal data by contacting customerassistance@astormontgomery.com.
Intellectual Property
All content, designs, images, and logos displayed on www.astormontgomery.com are the intellectual property of Astor Montgomery.
They may not be copied, reproduced, distributed, or used without written permission.
Liability & Indemnity
Astor Montgomery accepts no responsibility for indirect losses, damages, or costs arising from the use or misuse of products.
Nothing in these terms limits liability for death, personal injury, or fraud caused by negligence.
Customers agree to indemnify Astor Montgomery against claims, damages, or costs resulting from misuse of products or breach of these terms.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.
