Refunds and returns policy

Conditions for Return

• The item must be unused, in original condition, and accompanied by packaging and proof of purchase.
• Refunds will be processed within 14 days of receiving the return.
• Refunds will be issued to the original method of payment only.
• Customers are responsible for return postage unless the item is faulty or incorrect.

Items Not Eligible for Return (unless faulty)

• Skincare, cosmetics, and hair care products once opened or used
• Cologne, perfume, and fragrance products once opened or used
• Earrings and pierced jewellery
• Underwear, lingerie, and intimate garments
• Sale and clearance items

How to Return an Item

1. Contact customerassistance@astormontgomery.com to request a return authorisation.
2. Return the item to: Astor Montgomery – Returns The Old Chapel Baughton Lane Earls Croome WR8 9DGWe recommend using a tracked service for your protection.

Faulty or Incorrect Items